A few weeks ago I vented over an unfortunate experience that my boyfriend and I had while trying to have a land line installed in our apartment. The matter ended up being resolved satisfactorily, but, me being me, I posted the entry labeling all of AT&T as “jerks.”
Perhaps this was unfair, especially considering the last woman I spoke with there was so very kind. Perhaps it was further unfair, because a man named Kenneth, who oversees social media for AT&T, found my entry and commented with an offer to further help us with any trouble we were having.
I think my entry on the subject might epitomize what is wrong with social media and any yahoo (i.e., me) being able to spew whatever negative thought enters their head for the day. In hindsight, our negative experience was down to a series of miscommunications and missteps, that, yes, could have been avoided, but are not indicative of an entire company being jerks or not caring about their customers.
I was seriously impressed by Kenneth reaching out to me via the blog, and have really never encountered that before with any company. So, this is my mea culpa to AT&T, with gratitude for their follow up on our predicament.