The title of this post comes from an episode of Charles in Charge. Yes, the sitcom from the 80s starring Scott Baio. I don’t remember the set up of the scene, I just remember it was something his crazy mother (played by John Travolta’s sister) said to him as way of giving advice in the most befuddling way possible. It made me laugh at the time, and I like to quote it still, which makes people look at me like I’ve lost my mind/am retarded (either scenario being completely possible).
Because of my health issues, I need drugs. To get drugs, one has to go to the pharmacy. I’d been going to a CVS pharmacy in Burbank for years, mostly because it was close to my hospital and doctors’ offices, and was generally convenient. I’m not sure what has been going on over there, but it is always a zoo. I think a few smaller pharmacies in the area closed and all of the clientele were transferred to this place. The line to pick up prescriptions is always at least five people deep, no matter what time of day (I’d go mid-day during the week and stand in the same line). If you call in a refill, it is hardly ever ready when you request it. If you need them to fax an authorization request to your doctor, you may as well pick the request up up and drive it to your doctor’s office in person, because that task has as much of a chance of being completed as I have a chance of winning the lottery and being crowned Miss America. On the same day.
Since my bigger health issues a year ago, I’d been dealing with the aggravation of this pharmacy for almost that entire time. Sick of listening to me bitch about the same thing over and over again, my boyfriend finally convinced me to cut the shit and just transfer everything to a Rite Aid that is fairly close to my apartment. My life improved immediately.
Rite Aid has a 15 minute wait policy for prescriptions, so if you drop something off, you never wait more than 15 minutes before it’s ready. If you call something in ahead of time, it will be waiting for you when you get there. I have two different prescriptions for my Coumadin because I take two different doses. Once, I was almost out of refills on one and asked them to contact my doctor for an authorization. I hadn’t realized that my refill on the other one was also almost up, but they did and took care of it for me. When I went to pick my prescription up, they had both waiting for me. They saved me so much time and aggravation, I’m not even sure I properly conveyed thanks because I was in such shock. People are never this helpful anymore!
I went there again just this afternoon, because they had been calling me leaving messages to let me know that I had a refill waiting for me. I never called it in, they just knew. I thought it was just one, which made sense, and then I realized they had two because they actually anticipate what’s coming up and fill it as soon as the insurance lets them. I was further impressed when, at the check-out, the woman asked for my last name, and then said, “Oh,” and then said my first name. She remembered me! I would spend a collective 3 hours a week at the Burbank CVS, pacing back and forth in front of the pharmacy counter, and no one ever remembered who I was. It fully cemented my love for this place.
My mental love fest with Rite Aid was almost shattered when it became impossible to ignore the woman at the register to my right. She was railing on the three pharmacists working there, because they apparently made a mistake and gave her the wrong medication. They were very apologetic and seemed like they were behaving professionally, but she was having none of it. I believe her parting words were a very loud and petulant, “I’m going to tell everyone I know not to come here!” before she turned and stormed out of the store.
My first thought was, “if she thinks these guys are bad, she’d never survive at the CVS in Burbank!” And then I thought of my favorite line from Charles in Charge (shut up), and how much it rings true (again, shut up). This lady’s personal hell has been my saving grace. More idiotically put, her floor is my ceiling.